Effective Date: May 1, 2025

At Nicole Parker Coaching, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, www.nicoleparkercoaching.com, and interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information from you when you visit our website or engage with our services.

Personal Information

We may collect the following personal information when you interact with our website or services:

• Contact Information: Name, email address, phone number, and other personal details you provide through contact forms, consultations, or booking appointments.
• Health-Related Information: For clients seeking therapy or coaching services, we may collect sensitive health-related information, such as information about your marriage, relationship, or emotional well-being, in order to provide effective services.

Non-Personal Information

We may collect non-personal information automatically when you visit our website, including:

• Cookies and Tracking Data: Information about your browsing activities, IP address, browser type, device type, and how you interact with our website.
• Analytics Data: We use tools like Google Analytics to gather data about how our website is used, including pages visited, time spent on the site, and user interactions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To schedule appointments, provide coaching and therapy services, and communicate with you about your sessions.
• To Improve Our Website: To enhance your experience on our site by understanding how visitors interact with it and making improvements based on that data.
• To Communicate with You: To respond to inquiries, send appointment reminders, newsletters, or updates, and notify you about changes to our services.
• To Process Payments: To process payments securely for the services you book or purchase.
• Marketing and Promotions: With your consent, we may use your information to send promotional emails or newsletters about new services, special offers, or events.

3. How We Share Your Information

We value your privacy and will not sell, rent, or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist with website management, email marketing, payment processing, and other business functions. These providers are required to maintain the confidentiality and security of your data. Notably, we use SimplePractice (www.simplepractice.com) to manage client appointments and confidential client data in a secure and HIPAA-compliant manner.
• Phone Communication: We use Spruce Health (https://sprucehealth.com/) to securely manage phone communications with clients. This ensures that your communications with us remain confidential and protected.
• Legal Compliance: We may disclose your personal information when required by law or in response to legal processes, such as subpoenas, court orders, or regulatory requests.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. We utilize tools like SimplePractice and Spruce Health, both of which offer secure, HIPAA-compliant platforms to ensure the confidentiality of your information. However, please note that no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons, analytics tools) to enhance your experience on our website, track usage patterns, and improve our services.

• Cookies: Small text files that are stored on your device to help us remember your preferences and optimize your experience.
• Opting Out: You can control cookie settings through your browser preferences. However, disabling cookies may impact your ability to use some features of our website.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. When the information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have certain rights regarding the personal information we hold:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal information, subject to certain legal restrictions.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we discover that we have inadvertently collected information from someone under 18, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: nicole@nicoleparkercoaching.com
• Phone: (248) 710-0511
• Address: Nicole Parker Coaching and Training, 7 West Square Lake Road, Bloomfield Hills, MI 48302